Shipping policy

Shipping Policy

All orders are processed within 5-7 business days (excluding weekends and bank holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Once shipped, your parcel will be sent on 24 hour tracked delivery through APC. 

Shipping rate

We offer free shipping to UK Mainland Only. 

Our service is 24 hour tracked delivery through APC. 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. 

If you haven’t received your order within 2 days of receiving your shipping confirmation email, please contact us at shop@theiceco.co.uk with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping fee. 

In the event that your order arrives damaged in any way, please email us as soon as possible at shop@theiceco.co.uk with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at shop@theiceco.co.uk